Service Delivery Manager
Company: VirtualVocations
Location: Warren
Posted on: November 18, 2024
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Job Description:
A company is looking for a Service Delivery Manager responsible
for ensuring high-quality service delivery to clients.
Key Responsibilities:
Act as the primary point of contact for assigned clients, managing
expectations and service inquiries
Oversee the end-to-end delivery process, ensuring timely and
quality service delivery
Monitor SLA adherence and collaborate with internal teams to
resolve technical issues
Required Qualifications:
Bachelor's degree in Business, Information Technology, or a related
field
5+ years of experience in service delivery, customer success, or
account management in the tech industry
Strong understanding of service delivery frameworks, such as
ITIL
Proficiency with CRM and project management tools (e.g.,
ServiceNow, Jira, Salesforce)
Experience in SaaS, cloud services, or technology-focused service
models is preferred
Keywords: VirtualVocations, Dearborn Heights , Service Delivery Manager, Executive , Warren, Michigan
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